{"id":14132,"date":"2022-01-04T12:29:30","date_gmt":"2022-01-04T10:29:30","guid":{"rendered":"http:\/\/ecccyprus.gov.cy\/?page_id=14132"},"modified":"2022-01-10T15:13:41","modified_gmt":"2022-01-10T13:13:41","slug":"sychnes-erotiseis","status":"publish","type":"page","link":"https:\/\/ecccyprus.gov.cy\/en\/popular-consumer-topics\/sychnes-erotiseis\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14132\" class=\"elementor elementor-14132 elementor-13759\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59321c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59321c8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4db4791\" data-id=\"4db4791\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ee2a54 elementor-widget elementor-widget-pix-accordion\" data-id=\"4ee2a54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion w-100 accordion-card\" id=\"accordion-4ee2a54\"><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-white\" id=\"headingpix-tab-4ee2a54-3465344\" >\n                   <button class=\"btn btn-link d-flex text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-4ee2a54-3465344\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-4ee2a54-3465344\"><span class=\"d-inline-flex align-self-center text-gradient-primary svg-202 text-20 pix-mr-10\"><i class=\" \"><\/i><\/span><span class=\"d-inline-flex font-weight-bold text-body-default\" >1. Who can submit a complaint to ECC Cyprus?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-4ee2a54-3465344\" class=\"collapse \" aria-labelledby=\"headingpix-tab-4ee2a54-3465344\">\n                 <div class=\"card-body\">Consumers who reside in Cyprus and face a cross-border dispute in relation to products or services obtained from traders based in the EU, Norway and Iceland may submit their complaints to ECC Cyprus.<\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-white\" id=\"headingpix-tab-4ee2a54-007f184\" >\n                   <button class=\"btn btn-link d-flex text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-4ee2a54-007f184\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-4ee2a54-007f184\"><span class=\"d-inline-flex align-self-center text-gradient-primary svg-202 text-20 pix-mr-10\"><i class=\" \"><\/i><\/span><span class=\"d-inline-flex font-weight-bold text-body-default\" >2. What does ECC Cyprus offer to the consumer?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-4ee2a54-007f184\" class=\"collapse \" aria-labelledby=\"headingpix-tab-4ee2a54-007f184\">\n                 <div class=\"card-body\">ECC Cyprus provides information and advice to consumers on their cross-border transactions while ensuring consumer rights and helping to find a compromising and out of court solution in the case of a dispute.\n<\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-white\" id=\"headingpix-tab-4ee2a54-4811f2f\" >\n                   <button class=\"btn btn-link d-flex text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-4ee2a54-4811f2f\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-4ee2a54-4811f2f\"><span class=\"d-inline-flex align-self-center text-gradient-primary svg-202 text-20 pix-mr-10\"><i class=\" \"><\/i><\/span><span class=\"d-inline-flex font-weight-bold text-body-default\" >3. Does the ECC Network charge of its services?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-4ee2a54-4811f2f\" class=\"collapse \" aria-labelledby=\"headingpix-tab-4ee2a54-4811f2f\">\n                 <div class=\"card-body\">No, the ECC-Network\u2019s services are provided free of charge.\n<\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-white\" id=\"headingpix-tab-4ee2a54-7d75d00\" >\n                   <button class=\"btn btn-link d-flex text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-4ee2a54-7d75d00\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-4ee2a54-7d75d00\"><span class=\"d-inline-flex align-self-center text-gradient-primary svg-202 text-20 pix-mr-10\"><i class=\" \"><\/i><\/span><span class=\"d-inline-flex font-weight-bold text-body-default\" >4. Is there any specific time limit for submitting a complaint?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-4ee2a54-7d75d00\" class=\"collapse \" aria-labelledby=\"headingpix-tab-4ee2a54-7d75d00\">\n                 <div class=\"card-body\">Complaints to ECC Cyprus should be submitted as soon as possible\n<\/div>\n               <\/div>\n             <\/div><div class=\"card\">\n               <div class=\"card-header pix-mb-10 shadow-sm rounded-lg bg-white\" id=\"headingpix-tab-4ee2a54-11606ff\" >\n                   <button class=\"btn btn-link d-flex text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsepix-tab-4ee2a54-11606ff\" aria-expanded=\"true\" aria-controls=\"collapsepix-tab-4ee2a54-11606ff\"><span class=\"d-inline-flex align-self-center text-gradient-primary svg-202 text-20 pix-mr-10\"><i class=\" \"><\/i><\/span><span class=\"d-inline-flex font-weight-bold text-body-default\" >5. Can I contact the European seller directly or just via ECC Cyprus?<\/span><\/button>\n               <\/div>\n\n               <div id=\"collapsepix-tab-4ee2a54-11606ff\" class=\"collapse \" aria-labelledby=\"headingpix-tab-4ee2a54-11606ff\">\n                 <div class=\"card-body\">ECC Cyprus encourages consumers to first try on their own to contact traders to resolve the dispute. In the cases where this is not achieved, the Centre shall act as an intermediary between the consumer and the trader in order to resolve the dispute amicably and to avoid unnecessary costs and inconvenience.\n<\/div>\n               <\/div>\n             <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Who can submit a complaint to ECC Cyprus? Consumers who reside in Cyprus and face a cross-border dispute in relation to products or services obtained from traders based in the EU, Norway and Iceland may submit their complaints to&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":14121,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14132","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/pages\/14132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/comments?post=14132"}],"version-history":[{"count":5,"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/pages\/14132\/revisions"}],"predecessor-version":[{"id":14398,"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/pages\/14132\/revisions\/14398"}],"up":[{"embeddable":true,"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/pages\/14121"}],"wp:attachment":[{"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/media?parent=14132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}