{"id":14138,"date":"2022-01-04T12:30:41","date_gmt":"2022-01-04T10:30:41","guid":{"rendered":"http:\/\/ecccyprus.gov.cy\/?page_id=14138"},"modified":"2022-01-10T16:35:38","modified_gmt":"2022-01-10T14:35:38","slug":"our-services","status":"publish","type":"page","link":"https:\/\/ecccyprus.gov.cy\/en\/our-services\/","title":{"rendered":"Our Services"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

European <\/span><\/span> Consumer <\/span><\/span> Centres <\/span><\/span> offer <\/span><\/span> free <\/span><\/span> consumer <\/span><\/span> advice <\/span><\/span> and <\/span><\/span> support <\/span><\/span> to <\/span><\/span> EU* <\/span><\/span> residents <\/span><\/span> who <\/span><\/span> are <\/span><\/span> buying <\/span><\/span> goods <\/span><\/span> or <\/span><\/span> services <\/span><\/span> from <\/span><\/span> a <\/span><\/span> trader <\/span><\/span> based <\/span><\/span> in <\/span><\/span> another <\/span><\/span> EU* <\/span><\/span> country. <\/span><\/span> <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

* Iceland and Norway<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Your European Consumer Centre CAN:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
<\/g><\/svg><\/div><\/div>
Advise you on your consumer rights for your shopping and travel in the EU* \u2013 from renting a car, booking a package holiday or a flight to ordering goods online from abroad.<\/div>
* and Iceland, Norway<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
<\/g><\/svg><\/div><\/div>
Give you practical consumer tips before your purchase or booking, which will help you save money and avoid problems.<\/div>
<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
<\/g><\/svg><\/div><\/div>
Help you if you have a complaint against a trader based in another EU country* (for instance, if you are claiming a refund which the trader has refused and which you believe you are entitled to).<\/div>
<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
<\/g><\/svg><\/div><\/div>
Ask their counterpart centre in the country of the trader to contact the trader on your behalf and try to find a solution to your complaint.<\/div>
<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
<\/g><\/svg><\/div><\/div>
Advise you on further action if an amicable solution is not possible \u2013 for example, on out-of-court settlements, the European small claims procedure (for claims under \u20ac2000), or other legal action<\/div>
<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
<\/g><\/svg><\/div><\/div>
If your case is not for ECC-Net, advise you who to complain to and help you find a suitable organisation<\/div>
<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
<\/g><\/svg><\/div><\/div>
Handle your complaint (against a trader based in another EU country*) if you legally reside in the EU*.<\/div>
<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The consumer services provided by European Consumer Centres are free for consumers.European Consumer Centres CANNOT:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
<\/g><\/svg><\/div><\/div>
force traders to take action: they rely on persuasion (but it works in at least half of the cases they handle)<\/div>
<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
<\/g><\/svg><\/div><\/div>
be your legal representative (e.g. in court)<\/div>
<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
<\/g><\/svg><\/div><\/div>
handle your complaint if you don't legally reside in the EU*<\/div>
* or Iceland, Norway<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
<\/g><\/svg><\/div><\/div>
intervene if the trader is based outside the EU (e.g. in the US or Canada)<\/div>
<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

European Consumer Centres offer free consumer advice and support to EU* residents who are buying goods or services from a trader based in another EU* country. * Iceland and Norway Your European Consumer Centre CAN: Advise you on your consumer…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":36,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14138","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/pages\/14138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/comments?post=14138"}],"version-history":[{"count":5,"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/pages\/14138\/revisions"}],"predecessor-version":[{"id":14443,"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/pages\/14138\/revisions\/14443"}],"wp:attachment":[{"href":"https:\/\/ecccyprus.gov.cy\/en\/wp-json\/wp\/v2\/media?parent=14138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}