{"id":14144,"date":"2022-01-04T12:32:36","date_gmt":"2022-01-04T10:32:36","guid":{"rendered":"http:\/\/ecccyprus.gov.cy\/?page_id=14144"},"modified":"2023-11-02T13:45:16","modified_gmt":"2023-11-02T11:45:16","slug":"complaint-form","status":"publish","type":"page","link":"https:\/\/ecccyprus.gov.cy\/en\/our-services\/complaint-form\/","title":{"rendered":"Complaint Form"},"content":{"rendered":"\t\t
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Conditions <\/span><\/span> for <\/span><\/span> the <\/span><\/span> investigation <\/span><\/span> of <\/span><\/span> complaints <\/span><\/span> from <\/span><\/span> the <\/span><\/span> European <\/span><\/span> Consumer <\/span><\/span> Centres <\/span><\/span> Network <\/span><\/span> <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Please have in mind that sending your request to the European Consumer Centres Network does not automatically means that complaint is lodged since the above mentioned conditions must be fulfilled in order to proceed with the inquiry of the request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Provide full contact information details and more specifically:<\/div>
Name, Contact email, Telephone number, Country of residence (Complete address, street & number, city, ZIP) (optional)<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Provide the minimum contact details of trader and more specifically:<\/div>
Company\u2019s name, Contact email, Country where trader is based<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Provide evidence of your transaction with trader or any other relevant document that would help us to support your allegations<\/div>
(eg proof of purchase, photo of the defective product, order form, etc.).<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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There should be also a clear (and short) description of the dispute and a specific request for mediation to the European Consumer Centres Network as a primary recipient and not as a notification<\/div>
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Have a proof of prior written contact with the trader (via e-mail) (prerequisite).<\/div>
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