Annual Report 2021
During 2021 ECC Cyprus investigated 351 cross border consumers’ complaints and responded to 604 information requests. Furthermore, ECC Cyprus according to its work programme for 2021, among others, participated in TV and radio broadcasts to promote the services offered by the Centre and to provide information on consumer issues. Also, ECC Cyprus organised informative seminars were held in schools to inform students about e-commerce.
Annual Report 2020
During the Pandemic, ECC Cyprus provided information and support to hundreds of consumers who had faced difficulties regarding their flights’ cancellation and bookings’ accommodation.
Annual Report 2019
During 2019 ECC Cyprus investigated 339 cross border consumers’ complaints and responded to 582 information requests. Furthermore, ECC Cyprus according to its work programme for 2019, among others, participated in TV and radio broadcasts to promote the services offered by the Centre and to provide information on consumer issues and organised informative seminar on Air Passengers’ Rights in cooperation with Consumer Protection Service.
Annual Report 2018
Annual Report 2017
During 2017, ECC Cyprus handled 161 cross border consumer cases. Out of these complaints, 80 were submitted by consumers residing in Cyprus and 81 complaints were submitted by consumers residing in other countries of the EU. The Centre, also, responded to 374 information requests.
Annual Report 2016
During 2016, ECC Cyprus handled 248 cross border consumer cases. Out of these complaints, 161 were submitted by consumers residing in Cyprus and 87 complaints were submitted by consumers residing in other countries of the EU. The Centre, also, responded to 497 information requests.
Annual Report 2015
During 2015, ECC Cyprus handled 193 cross border consumer cases. Out of these complaints, 116 were submitted by consumers residing in Cyprus and 77 complaints were submitted by consumers residing in other countries of the EU. The Centre, also, responded to 487 information requests.
Annual Report 2014
During 2014, ECC Cyprus handled 181 cross border consumer cases. Out of these complaints, 110 were submitted by consumers residing in Cyprus and 71 complaints were submitted by consumers residing in other countries of the EU. The Centre, also, responded to 460 information requests.
Annual Report 2013
During 2013, ECC Cyprus handled 152 cross border consumer cases. Out of these complaints, 97 were submitted by consumers residing in Cyprus and 55 complaints were submitted by consumers residing in other countries of the EU. The Centre, also, responded to 443 information requests.
Annual Report 2012
During 2012, ECC Cyprus handled 164 cross border consumer cases. Out of these complaints, 101 were submitted by consumers residing in Cyprus and 63 complaints were submitted by consumers residing in other countries of the EU. The Centre, also, responded to 414 information requests.
Annual Report 2011
During 2011, ECC Cyprus handled 159 cross border consumer cases. Out of these complaints, 82 were submitted by consumers residing in Cyprus and 77 complaints were submitted by consumers residing in other countries of the EU. The Centre, also, responded to 435 information requests.
Annual Report 2010
During 2010, ECC Cyprus responded to 367 information requests from Cypriot and other European consumers. The Centre handled in total 175 complaints. 90 of the complaints were submitted by consumers residing in Cyprus and 85 complaints were submitted by other European consumers.
Annual Report 2008
In 2008, ECC Cyprus responded to 250 information requests and handled 105 complaints. 75 complaints were submitted by consumers residing in Cyprus and 30 complaints were submitted by consumers residing in other countries of the EU.
Annual Report 2007
On the 1st of January 2007, the ECC Net implemented an electronic database system for registering, sharing and handling complaints, the IT-Tool. ECC Cyprus handled 60 complaints and responded to 69 information requests.
Annual Report 2006
In 2006, ECC Cyprus handled 59 complaints and responded to 63 information requests.