Author: Olga Olga Xynari

Your smartphone stops working after four years and the manufacturer tells you to buy a new one. Or you want to withdraw from an online purchase but do not know how to proceed. Situations like these are common for consumers...

Many retailers will once again offer Black Friday promotions. But not every bargain is genuine—and certainly not unique, as the next major sales day, Cyber Monday, follows on 1 December. ECC Cyprus therefore advises consumers to look closely at offers,...

The network of 29 European Consumer Centres (ECCs) empowers consumers to know their rights and to take full advantage of the opportunities the Single Market offers. The ECC-Net‘s legal experts assist consumers to solve  more: DIgital_fairness_fitness_check

Online shopping, banking, and digital services have become an integral part of everyday life, but there are risks such as identity theft and payment fraud. To counter these threats, many companies are implementing “Know Your Customer (KYC)” procedures to verify...

Regrets Bought something you’re not sure about? You may still have a way out – but only if you meet these conditions. After Black Friday, the thrill of snagging a deal can quickly give way to second thoughts. If you’re...

The European Union is responsible for three-quarters of consumer rights. Since the last European elections in 2019, these rights have only continued to expand. As the European elections on June 9 and World Consumer Rights Day on March 15 swiftly...

European Football Championship 2024 in Germany: our tips for football fans Euro 2024 in Germany is less than 6 months away for footballers and fans alike! If you have already bought your tickets for one or more of the matches,...

Black Friday, the European and even global shopping phenomenon, offers the allure of unbeatable prices and incredible deals. However, not all ad promises hold true. We offer seven vital tips for safer Black Friday shopping, empowering you to separate genuine...

The European Commission is proposing new measures to streamline alternative dispute resolution (ADR) in the digital market. The Commission’s proposal contains a series of modernisations aiming to simplify out-of-court procedures and to enhance consumer protection in the EU. The proposed…

Press Release Follow-up of our external alert on airline intermediaries – major online travel agencies commit to refund within 14 days for cancelled flights Travel agencies commit to refunds (europa.eu) Following a dialogue with the European Commission and national consumer...

Do you want to hire an electric scooter for your holiday? Or maybe you want to take your own scooter? We explain what the rules are in different European countries and what you need to know. For a long time,...

Press release September, 2022 Rising energy prices top the list of main worries at the moment and many consumers will have to limit their travel budget. It is all the more annoying when hidden extra charges pop up during your...